Effective Date: September 10, 2026
We want you to be completely satisfied with your purchase from Myskincart. This policy explains how returns, refunds, and exchanges work when you shop with us in the United States. This policy applies to orders placed within the USA only.
30-Day Return Window
You have 30 days after receiving your item to request a return for a full refund or exchange, provided the conditions below are met.
- Item must be unused, unworn, and in the same condition in which you received it.
- Item must include original packaging, tags (where applicable), and any accessories.
- Proof of purchase (order number or confirmation email) is required.
Non-Returnable Items
For hygiene, safety, or other reasons, the following items cannot be returned unless they arrive damaged or defective:
- Opened or used cosmetics and personal care products
- Undergarments and intimate apparel
- Personalized or customized items
- Gift cards
- Items marked as “Final Sale” or “Non-Returnable” on the product page
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
How to Start a Return
To request a return, please contact us at support@myskincart.shop with your order number and reason for return.
If your return is approved, we will provide return instructions and information about where to send your package. Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.
You can contact us at any time if you have questions about our return process.
Refund Process & Timeline
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Refunds are issued to your original payment method.
| Step | Estimated Time |
|---|---|
| Return shipped by customer | 1–7 business days (carrier transit) |
| Inspection after receipt | 1–3 business days |
| Refund approved & issued | 2–5 business days |
| Funds appear in your account | 3–10 business days (depends on bank/card issuer) |
In total, most refunds are completed within 10–15 business days from the day we receive your returned item. You will receive an email notification once your refund has been processed.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If your item is damaged, defective, or not what you ordered, contact us as soon as possible at support@myskincart.shop. We may request photos or additional information so we can evaluate the issue. We will provide a free return shipping label and offer a full refund or replacement at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you’d like a different item, size, or variation, please return the original item for a refund and place a new order once your return has been accepted.
Return Shipping Costs
- Damaged, defective, or incorrect items: Return shipping is fully covered by Myskincart.
- Change of mind or no-longer-needed items: Return shipping is paid by the customer. The return fee will be shown before you confirm your return, or deducted from your refund.
Cancellations
Orders can be canceled free of charge before they are shipped. Once an order has entered processing or shipped, it must be returned using the standard return process after delivery.
Payment Methods
Myskincart accepts the following payment methods for U.S. customers:
- Visa, Mastercard, American Express, Discover, Diners Club
- Apple Pay & Google Pay
- Shop Pay
Refunds are returned via the same method used for the original payment.
Currency & Pricing
All prices on Myskincart are listed and charged in US Dollars (USD).
Policy Updates
Myskincart may update this Refund & Return Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on this page with a revised effective date.
Have a question about a return or refund?
CONTACT INFORMATION
Trade name: Myskincart
Support: 24/7
Business Hours: Monday to Friday
Business Contact: +1 (301) 325-3584
Business Email: support@myskincart.shop
Business Address: 20816 Spinning Wheel Place, Germantown MD 20874, United States
